Whistleblowing 
 

Intesa Sanpaolo Brasil S.A – Banco Múltiplo (“ISPBR”), in compliance with the Brazilian Conselho Monetário Nacional Resolution 4859/2020 has implemented a system in order to capture and manage reports about potential illicit situations involving ISPBR’s activities. As a fundamental part of such system, a Whistleblowing Channel is available for all ISPBR’S employees, clients, users, partners or suppliers, where reports can be performed with possibility to total anonymity on the Bank’s website (www.intesasanpaolobrasil.com.br).

If the whistleblower decides to identify itself, ISPBR’s Internal Audit may contact it in order to obtain further details about the case. All reports will be managed and investigated, if the case, by ISPBR’s Internal Audit, for which full autonomy and independence is granted for the management of such situations.

The well-founded reports will be reported to ISPBR’s Senior Management, Board of Directors, Supervisory Committee and Intesa Sanpaolo SpA Group (Italy) Group Internal Audit for the applicable actions as needed. For eventual reports concerning ISPBR’s Internal Audit, a specific channel is available on which the case is directed to ISPBR’s Supervisory Committee, made of executives from Intesa Sanpaolo SpA Group, without involvement of the local Internal Auditor in the investigative stage. Total anonymity and confidentiality is granted to the whistleblower, if such has opted to remain anonymous, in all investigative and deliberative stages.

The Whistleblowing Channel is of exclusive use for reports about potential illicit situations involving ISPBR.

Besides the form available on ISPBR’s website to reach the Whistleblowing Channel, reports can also be sent by phone at: 0800 7294101

For general contacts or customer complaints, please refer to the channels available at: http://www.intesasanpaolobrasil.com.br/contatos

The Whistleblowing Channel is available for reports about potential illicit situations related to Intesa Sanpaolo Brasil (“ISPBR”).

Please read the information below carefully before submitting a report:

• Please make your report in Portuguese or English only. Reports received in any other language will not be handled.
• Your personal identification is not mandatory. However, if no contact details are provided, ISPBR will not be able to provide information about the conclusion of the investigations. If contact details are provided, ISPBR might contact you to obtain further information. All data received will be handled with confidentiality.
• All investigations will be conducted by ISPBR’s Internal Audit Department, expect if your report is related to that Department. For such cases, please select “Report related to ISPBR Internal Audit”.
• Besides the form available on ISPBR’s website to reach the Whistleblowing Channel, reports can also be sent by phone at: 0800 7294101
• This channel is intended solely for reporting of potential illicit situations – for general customer complaints, please refer to ISPBR’s Ombudsman (“Ouvidoria”).

For further details about the ISPBR Whistleblowing procedures, please refer to the Whistleblowing Channel Rules document.